Sales Coordinator

Sales And Customer Service Coordinator

West Sound Workforce is assisting a well-established, forward-thinking HVAC and home comfort company in Silverdale, WA, in hiring a Sales and Customer Service Coordinator to join their growing office team. With over 30 years of experience, this locally owned company has earned a strong reputation for providing expert HVAC solutions and reliable service to homeowners and businesses across Kitsap County. Reporting to the Office Manager, the Sales and Customer Service Coordinator serves as the main point of contact for customers---coordinating HVAC service appointments, supporting sales activities, and maintaining smooth daily office operations. We're looking for someone professional, organized, and tech-savvy, with a passion for delivering top-notch customer service in a dynamic HVAC office setting.

Shift information:

• Monday -- Friday 7am -- 4:30 pm

What you will do as Sales and Customer Service Coordinator:

• Serve as the first point of contact for customers, responding to calls, emails, and online inquiries for HVAC services
• Schedule and coordinate HVAC maintenance, repair, and installation appointments using digital dispatching tools
• Communicate with technicians and sales staff to ensure accurate scheduling and customer follow-up
• Maintain customer records, service history, and lead information within CRM and scheduling systems
• Support office operations by assisting with billing, service agreements, and warranty-related inquiries

What we are looking for:

• 2--3 years of customer service, office coordination, or administrative experience (HVAC, construction, or trades industry preferred)
• Strong communication skills and professional phone presence
• Tech-savvy; comfortable with CRM systems, dispatching platforms, and digital workflows
• Highly organized, detail-oriented, and able to manage multiple priorities
• Dependable, team-oriented, and adaptable to a fast-paced environment

Benefits offered upon permanent hire:

• Medical coverage contribution
• Paid time off (PTO)
• Retirement plan

Benefits available to temporary and temp-to-hire employees includes sick leave accrued at 1 hour per 40 hours worked; paid Family & Medical leave (per Washington State); 401K after eligibility; holiday pay and vacation bonus after eligibility; and opt-in for health insurance, personal Aflac and life insurance plans available.