Retail Sales Representative I, II, And III

Retail Sales Representative

Astound, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Astound is currently searching for a Retail Sales Representative I, II, or III in our Port Angeles, WA office. This position is responsible for providing outstanding customer service and support to Astound customers. Effectively communicate and explain benefits of target products to maximize sales revenue. Ensure high quality and accurate service by assisting, and resolving a wide variety of customer requests, inquiries, and complaints.

Where you will work: This position will be based in Port Angeles, WA location, with the ability to travel into the nearest office and the field as needed.

A Day in the Life of the Retail Sales Representative:

• Sell target products and packages and effectively communicate system prices, channels, services, and packages to customers and potential customers
• Demonstrate Astound's various products and services to inbound customer traffic at the retail center
• Communicate current promotions and offers to all potential customers
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
• Review customer's current level of service and introduce new services as appropriate
• Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
• Seek opportunities with customers to enhance the company's image
• Maintain a neat appearance, show respect and respect the customer's property
• Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
• Track sales progress and document productivity on sales forms/reports as provided by the company
• Ensure all required paperwork is legible, complete and submitted in a timely manner

What You Bring to the Table:

• Phone customer support/service related background in call center environment preferred
• Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management
• Is positive, pleasant, and respectful
• Bilingual skills preferred
• Friendly, enthusiastic and outgoing demeanor
• Demonstrates a thorough knowledge of cable and data products and services
• Ability to learn and retain new information and concepts quickly
• Demonstrates ability to diagnose and solve problems
• Exhibits ability to follow direction and possesses the ability to follow through
• Displays proven good judgment and proactive decision-making skills
• Must possess the ability to adapt to change
• Cable Television industry experience preferred