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Representative - Customer Service
Respond effectively to diverse customer inquiries and resolve issues efficiently
Spokane, Washington, United States
Entry Level
3 days ago
Washington Staffing
A domain ending in .gov typically indicates a government entity, suggesting this is a public sector organization involved in staffing services in Washington state.
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Customer Service Representative
As a Customer Service Representative, you will respond to customer inquiries by telephone, email, and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate the solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow-up as needed.
Responsibilities:
- Support customer base by answering questions, concerns, account inquiries, as well as handling customer complaints.
- Process payments for cash account customers.
- Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
- Back-up support to sales counter with walk-in and telephone inquiries.
Qualifications:
- High School Degree or Equivalent required.
- Associates' Degree (U.S.)/College Diploma (Canada) preferred.
- 2-4 years of relevant experience.
- Solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Computer literate, including effective working skills of MS Word, Excel, and email.
About Washington Staffing
A domain ending in .gov typically indicates a government entity, suggesting this is a public sector organization involved in staffing services in Washington state.