Public Services Assistant I

Public Services Assistant I

Sno-Isle Libraries is recruiting for a Public Services Assistant I. Public libraries are more useful and exciting than ever. Embark on a meaningful journey where your passion for learning, commitment to public service, and love for literature converge. Plus, you'll have access to all you can read books. Every day is an opportunity to make a difference in the lives of over 800,000 residents across two counties. Your journey towards professional growth and community connection starts here! Our libraries are the gateway to things yet unimagined, and we want you to help create that experience for future generations. We are committed to fostering an inclusive and diverse environment, ensuring equitable access to opportunities for both personal and professional development. Join us in creating a library experience for our diverse communities, where your contributions play a pivotal role in building a more inclusive and connected future for everyone.

About the Opportunity

The Oak Harbor Library provides service to the diverse population of Oak Harbor on Whidbey Island, which includes a large military population. The Public Service Assistant I position will work with a knowledgeable and enthusiastic team that will be responsible for providing excellent customer service by assisting customers with account information, registering customers for new accounts, processing materials, answering phones, checking materials in and out and performing other circulation tasks according to the library needs. The Public Services Assistant I performs basic public service and library support tasks at one or more community libraries or Library on Wheels to contribute to their effective operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone. This position may include morning, afternoon, evening, and weekend hours including Sundays and may be required to adapt to future schedule and location changes depending on library needs. This position is part of a bargaining unit represented by AFSCME Council 2.

Job Location: Oak Harbor, WA

Essential Functions

1. Provide assistance at the library circulation desk, answers phones, checks library materials in and out, registers customers for library cards, and orders various library materials.
2. Assist customers with self-checkout machines and answers questions in the hold areas.
3. Return library materials to proper locations and supports circulation duties.
4. Provide assistance to library customers with basic reference questions.
5. Respond to technical services calls and assists with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.
6. Submit and monitor technical reports for library technology service issues.
7. Perform other public service and general clerical support tasks as assigned.

Education and Experience

Knowledge, skills, and abilities for this position can be acquired by a combination of experience and education including:

• High School diploma or G.E.D. required.
• These skills and abilities typically are acquired through completion of secondary school or equivalent together with several months in a customer service environment.

Benefits and Compensation

Pay Ra