Permit Services Coordinator

Permit Coordinator

DCD is seeking a PERMIT COORDINATOR to join our team. Candidates should be problem-solving, analytical, and technologically savvy professionals who are focused on excellent customer service, attention to highly detailed data, and who enjoy working in a fast-paced team environment.

Summary of Position: This position functions as the Permit Coordinator who is responsible for overseeing the daily operations in Permit Services in accordance with established procedures. The Permit Coordinator leads the full permit submittal and processing cycle, directing Permit Technicians to deliver exceptional customer service, equip customers for successful submittals, and drive projects of any size to completion. They coordinate and meet with customers, including citizens, developers, architects, engineers, contractors, and local officials about the permitting process and to resolve complex issues or concerns.

Qualifications for Performance of the Essential Functions:

Required Education and Experience:

• Bachelor's Degree in a closely related field from a college or university accredited by an agency recognized by the US Department of Education, AND
• Two years related experience using Microsoft Office Suite and providing customer service to the public related to assisting with interpretation and application of regulations; OR
• An equivalent combination of education and experience which provides knowledge, skills and abilities sufficient to successfully perform the essential duties of the job.

Equivalent education may be substituted for up to 1 year of the required experience.

Preferred Education, Experience, or Qualifications:

• One year experience as a lead worker or supervisor.
• Experience using a permit management or permit tracking software system.
• One year experience using Microsoft SharePoint.
• One year of experience reviewing or processing permit submittals with a City or County jurisdiction.
• Completed Lean Six Sigma Greenbelt Training or other process improvement activities.
• ICC Permit Technician Certification.

The annual salary for this position ranges from $79,216.34 - $94,163.34. This position offers medical, dental, vision, life insurance, a pension retirement, and other voluntary benefits.