Patient Services Specialist 2

Patient Services Specialist 2

Harborview Medical Center has an outstanding opportunity for a Patient Services Specialist 2 to join us in our new UW Medicine Outpatient Surgery Center. Full-time, 100% FTE (40 hours per week) Day Shift. The UW Medicine Outpatient Surgery Center at Harborview is a five operating room surgical unit with supporting pre-operative, post-operative, and sterile processing departments. The anticipated opening date to patient is January 2026.

Position Highlights

Conveniently located near public transportation. Make a difference for the patients and employees we serve. Opportunity to provide career growth.

Primary Job Responsibilities

Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging. Obtaining patient demographic, financial, and clinical information. Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery. Other duties as requested.

Requirements

High school graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR an equivalent combination of education/experience.

About Harborview Medical Center

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care. Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

About UW Medicine

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Compensation, Benefits and Position Details

Pay Range Minimum: $43,236.00 annual Pay Range Maximum: $59,976.00 annual Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: WFSE HMC Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.