Member Service Representative I - Member Support

Member Service Representative I - Member Support

Be part of something unique. iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you'll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too!

Essential Duties

• Maintain an excellent knowledge of the features and benefits of Credit Union services and of selling skills.
• Employ both to successfully cross-sell Credit Union services when assisting members in any capacity.
• Participate in Member Support department meetings and activities to achieve specific detailed and measurable goals.
• Consistently achieve goals; share best practices with team members.
• Promote an environment of respect and cohesive teamwork to ensure member loyalty and employee engagement.
• Actively participate in monthly coaching and development planners to leverage talents and development opportunities.
• Commit to and successfully execute on agreed upon action plans with your manager.
• Actively support the Member Support Service Level Agreement to build sound relationships with members.
• Provide information about all facets of the Credit Union including: eligibility for membership, types of accounts available (savings and lending), online services, current rates, calculation of dividends and interest, insurance coverage available, payroll deduction and other deposit and payment plans.
• Assist members with any questions or problems with their account including any research and, if necessary, correction of any errors.
• Ask questions and seek understanding to ensure the best solution is consistently provided to each member.
• Respond to Live Chat, Information Desk, Online Banking and voice mail inquiries timely.
• Promptly and efficiently handle inquiries and requests from members over the phone and through various written channels.
• File correspondence and documentation as needed.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Qualifications

Knowledge and Skills:

• Experience: One month to twelve months of similar or related experience.
• Education: A high school education or GED

Additional Details:

Department Hours: Monday through Friday 8:00am to 6:00pm. Saturdays 9:30am to 2:00pm. Position hours: Monday through Friday 9:15am to 6:15pm with rotating Saturdays. Hours may vary based on business needs. Location: Vancouver Mall:7017 NE Vancouver Mall Drive. Vancouver, WA 98661 Position Type: Full-time, 40 hours per week. Bilingual candidate highly desired! We value diversity at iQ, and we encourage applications from all qualified individuals.