Manager, Clinical Systems Support

Manager, Clinical Systems Support

At Community Health Plan of Washington, we're driven by our belief that everyone deserves access to quality health care. More than 25 years ago, we made a commitment to improve the health of our communities by making quality health care accessible to all Washington state residents. We continue that pledge today by providing affordable comprehensive coverage to more than 315,000 individuals and families throughout the state.

The Manager of Clinical Systems Support will lead the team that manages enterprise clinical systems, including the Care Management platform and the Clinical Data Integration Solution (CIS). You will be responsible for building, developing, and leading the Clinical Systems Support team, which includes designing and implementing processes to forge and maintain strong partnerships with internal leadership and effective vendor management and oversight. You will oversee the governance structure and process for enterprise clinical systems and work closely with stakeholders to help meet strategic objectives that rely on the clinical systems.

Qualifications

Education & Prior Related Experience:

• Are a tenacious problem solver and critical thinker who is curious about systems and data technology who possesses the ability to lead the design of innovative solutions.
• Demonstrate a proven track record of supporting and improving major enterprise systems that drive business operations.
• Build successful cross-functional relationships with business operations leaders, IT teams and vendors to deliver effective solutions that meet operational and strategic needs.
• Possess bachelor's degree in computer science, Engineering, Math, IT, business or related discipline or equivalent experience.
• Possess a minimum of 7 years of professional experience in business solutions or business analysis, operations, process improvement, project management, preferably in a healthcare delivery, community programs or health plan setting in building data pipelines, platforms, architecture, structures, and data modeling.
• Possess a minimum of 5 years of experience in offering technical leadership and guiding teams that support enterprise systems.
• Have 6 years' previous experience leading a team as a supervisor or manager.