Maintenance Support Specialist

Maintenance Subject Matter Expert (MSS) Role

Alaska Airlines is seeking a Maintenance Subject Matter Expert (MSS) to oversee all phases of maintenance response operations at Alaska Airlines (AS). This role exercises considerable judgment to make decisions on maintenance response activities ensuring safety, compliance, and on-time performance of the AS fleet.

Key Duties

Act as a subject matter expert: Oversee all phases of maintenance response operations. Provide recommendations and responses to Sector Managers, Routers, and Flight Operations for maintenance-related needs, including monitoring of ACARS, MCC coordination, and ETR changes.

Decision-making: Exercise considerable judgment to make decisions on safety, compliance, controllable D0, boarding holds, and swap decisions to positively impact the operation.

Collaboration: Influence across teams and company with Maintenance, Flight Operations, Ramp, FIDS, Sector Managers, SEA OPS, FPS, and Maintenance Planning to determine acceptable aircraft parking and maintenance-related movements.

Partnerships: Work with Maintenance leadership and GOCM to research and properly code delays. Collaborate with Line Maintenance Supervisors and Leads throughout the shift to maintain continuity of the operation and direct all Maintenance-related calls to the correct Lead and response unit.

Other duties: Perform other duties as assigned.

Job-Specific Experience, Education & Skills

Required: Four years of airline operations experience, including ground operations, repairs, purchasing, material control, or maintenance. Bachelor's degree, or an additional two years of relevant training/experience in lieu of this degree. Excellent communication skills (both written and verbal) to enhance both customer and employee satisfaction. Demonstrated ability to motivate people and communicate effectively (e.g., verbal, written, and listening). Active listener who values diverse perspectives and fosters an inclusive environment. Strong interpersonal skills with the ability to drive outcomes in the best interest of the company. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S.

Preferred: Knowledge of Alaska Airlines System Regulations and Federal Aviation Administrations (FAA) policies and procedures. Demonstrated proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook). Airbus and Boeing experience.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$97,200 -- $145,800 / year

Pay will be based on multiple factors, including and not limited to location, relevant experience/level, and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don't typically hire at the top of the range.

Total Rewards

Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air. Comprehensive well-being programs including medical, dental, and vision benefits. Generous 401k match program. Quarterly and annual bonus plans. Generous holiday and paid time off.

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement: It is the policy of Alaska Airlines, Hawaiian Airlines, and Horizon Air to comply with all applicable federal, state, and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, and other legally protected categories.

Government Contractor & Department of Transportation (DOT) Regulations: Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP), and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on 9/1/2025

FLSA Status: Exempt

Employment Type: Full-Time

Regular/Temporary: Regular

Requisition Type: Management

Location: Seattle - Hangar

Category: Corporate & Operations

Requisition ID: 2025-16690