Logistics And Packaging Account Manager

Account Manager

A crating, packaging, and logistics solutions company that partners with many manufacturing companies (mostly being aerospace & defense), is currently hiring for an Account Manager. This role will focus on building strategic partnerships with key customers to enhance existing solutions and commercial offerings. The ideal candidate will be responsible for achieving targeted gross profit levels while identifying and closing new business opportunities, with the goal of consistently increasing share of wallet and overall customer value. Pay range: $80,000/yr. - $85,000/yr. Commission: Uncapped Commission (OTE $110k/yr. for 1st year, potential to double or triple commission by 3rd year).

Location: Kent, WA

Schedule: In office 1-2 days a week, work from home or on the road for the rest of the days.

Responsibilities

• Manage all performance-related aspects for assigned key accounts, ensuring service levels meet or exceed expectations.
• Translate customer scope of work (SOW) into actionable monthly and quarterly targets supported by performance dashboards and action plans.
• Maintain full ownership of customer relationships across the assigned key account portfolio, fostering collaboration and continuous improvement in customer satisfaction.
• Identify and pursue relevant tender opportunities with key customers, ensuring timely and competitive submissions through coordination with internal and external stakeholders.
• Ensure all post-onboarding solutions are properly scoped, with full pre- and post-sales engagement from pricing, solutions, carrier management, and operations teams.
• Oversee the creation and authorization of all business contracts and agreements, ensuring input and approval from relevant stakeholders.
• Implement and maintain a structured Business Performance Review (BPR) program with each key account, ensuring regular, professional reviews that cover past, current, and future perspectives.
• Professionally summarize and minute all BPR meetings, assigning clear, time-bound actions and distributing them to all relevant stakeholders.
• Effectively communicate customer developments, SOP changes, and account updates across internal teams, ensuring clarity on assigned responsibilities and next steps.
• Serve as the primary liaison and representative on-site with the customer as needed, supporting all shipping activities and resolving issues related to logistics, documentation, reporting, and transportation.
• Coordinate all operational aspects of customer shipments in alignment with established SOPs, ensuring seamless execution and day-to-day freight forwarding management.
• Act as a hands-on lead to ensure shipments are properly planned, executed, monitored in transit, and processed through customs to final delivery.
• Respond promptly to customer inquiries regarding shipment status, in-transit visibility, transit time, and proof of delivery.
• Collaborate with customers and stakeholders on shipment planning and execution, ensuring accuracy and alignment with customer expectations.
• Monitor and ensure timely and accurate milestone updates, proactively reporting progress and issues to customers and internal teams.
• Oversee accurate and timely rate quotations in response to customer requests.
• Coordinate with the commercial team to ensure pricing and tariff updates are delivered in accordance with agreed terms.
• Reconcile freight estimates with invoices, investigating discrepancies and providing clear narratives to explain variances.

Qualification Requirements

• 2-4 years of experience in an Account Manager role.
• 1-2 years of experience in Inside Sales, Pricing, Logistics, or Freight Forwarding Operations or Sales.
• Hunter-mindset.
• A good understanding of logistics and forwarding products, solutions, pricing, and terminology, competitive landscape in the local market.
• Proven track record in a matrix, multi-cultural organization, building strong relationships and networks locally.
• Strong organizational and planning skills can translate strategies into plans to results.
• Excellent communication and negotiation abilities.
• Demonstrable ability to handle the most common customer objections.
• Resilient, persistent, self-motivated, and performance-driven.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.
• High attention to detail.
• Strong sense of urgency and aptitude to work under pressure.
• Proficiency in Microsoft Office Suite.

Additional Information

Looking for someone who is trust-building, relationship-building, and has a hunter mindset. For the first few months on the job, the Account Manager will fly down to California to meet the Director of Sales for a plant visit and shipping projects. Will be needing to know how to read a tape measure, and any mechanical ability and/or ability to read schematics/packaging drawings is a plus. In office 1-2 days a week, work from home or on the road for the rest of the days. Uncapped Commission (OTE $110k/yr. for 1st year, potential to double or triple commission by 3rd year).

Pay range: $80,000.00 - $85,000.00/yr. Get a P-Card for expenses and use Concur for mileage expenses.

Workplace Type: This is a hybrid position in Kent, WA.

Application Deadline: This position is anticipated to close on Sep 3, 2025.