Level II Support Technician

Level II Support Technician

At More Power Technology Group, we don't just support IT---we empower organizations to thrive through smart, secure, and scalable technology solutions. As a trusted managed service provider, we specialize in delivering proactive support, cybersecurity, and infrastructure expertise to businesses and government agencies across the Pacific Northwest. Our team is driven by a shared mission to make technology accessible, reliable, and transformative. If you're passionate about solving real-world problems and want to be part of a company that values innovation, integrity, and community impact, we invite you to join us. As a Level II Technician, you will be at the heart of our client success, resolving complex technical issues, deploying hardware and software solutions, and collaborating with a team that is committed to excellence. You will work directly with clients to ensure their systems run smoothly and securely while gaining exposure to a wide range of environments and technologies. Expect a fast-paced, supportive atmosphere where your ideas matter, your growth is prioritized, and your contributions make a visible difference. This is more than a job; it is a chance to build a career with purpose.

POSITION: Level II Support Technician

POSITION PURPOSE: Represent the company in matters pertaining to commercial client computer systems and networks to ensure the timely and accurate completion of customer service solutions.

ACCOUNTABILITIES/TASKS:

• Complete assigned work as specified in the PSA.
• Service networks and systems.
• Respond to requests from customers for technical assistance and support.
• Load and configure network and system software and hardware.
• Troubleshoot and repair network and system hardware and software problems.
• Complete work order documentation in a timely and accurate manner.
• Maintain tools and equipment.
• Provide input for the selection of tools and test equipment.
• Provide technical input during bid preparation.
• Participate in pre-job bid meetings as requested.
• Interface with customers to identify needs, concerns, and to recommend solutions.
• Estimate man-hour requirements.
• Research technical issues as necessary.
• Provide technical solutions using all available resources.
• Research knowledge base as necessary to provide solutions.
• Contribute to efficient and effective business operations.
• Participate in staff meetings.
• Provide input to business operations and planning.
• Assist in the selection and development of service staff.
• Support business operations as requested and as needed.
• Participate in safety and quality control meetings.
• Assist in keeping assigned areas clean and neat.
• Add/Update Client documentation in PSA.
• Maintain technical competency.
• Maintain model/brand service certifications.
• Must have a valid driver's license and reliable vehicle to perform onsite work that can be over 1 hr. away drive time.

KNOWLEDGE/SKILL/EXPERIENCE REQUIREMENTS:

Preferred three (3) years of experience as a computer technician in a multi-client environment.

HUMAN RELATIONS REQUIREMENTS:

Ability to interact with customers on a professional and friendly level. Ability to interact with other employees and management personnel on a professional and friendly level. Exhibit supervisory and team leader skills. Exhibit traits of personal reliability and consistency on a day-to-day basis. Exhibit a willingness to take personal responsibility for ensuring customer satisfaction. Exhibit a willi