Learning Technology Support Specialist - Program Specialist 2

Learning Innovation Help Desk Specialist

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African-American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who: - Value intellectual curiosity and innovative teaching - Welcome difference and model respectful interaction with others - Recognize and honor the important role that diversity brings to an educational community - Are committed to educating a racially and socioeconomically diverse student population - Are committed to teaching in a community college setting - Care deeply about student success - Intentionally support and promote efforts related to equity, diversity, and inclusion - Honor TCC's mission promoting equitable access to educational opportunities - Reflect the diversity of our community

The Learning Innovation Help Desk Specialist is a vital member of our Learning Innovation Technology Support team at TCC and is integral to the department mission of enhancing the teaching and learning process through the accessible and equitable incorporation of educational technologies. This role coordinates the day-to-day operations of the Learning Innovation Help Desk in the Information Commons and primary duties focus on providing technical support for instructional technologies and for the learning management system Canvas LMS. Reporting to the Learning Technology Support Manager, the Learning Innovation Help Desk Specialist helps ensure the seamless operation of educational technologies, providing critical assistance to a diverse community of learners, in collaboration with faculty and staff to optimize the use of technology in virtual and in-person learning environments. The ideal candidate will have a strong commitment to customer service, equity, diversity, inclusion, and belonging (EDI-B) recognizing the importance of dismantling barriers to learning through the strategic