IT Support Tech - Renton - 2085148

PC Service Technician

Job Title: PC Service Technician

Pay Rate: $20.90/hr.

Location: Renton, WA

Principal Duties and Responsibilities:

• IT service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client policy and Procedure Guide
• Coordinates and Client End User on expectations and availability to conduct Managed Client Services
• Performs troubleshooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
• Identifies potential issues that could adversely impact End User experience and follows through on action steps
• Strives to meet all Client SLAs & Customer Satisfaction Goals
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
• When required-provides onsite shadowing to Program Field Service Team
• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
• Basic installation and maintenance to technical products
• Follows predefined procedures and tasks in everyday activities
• Work is regularly reviewed by a more senior level technical specialist
• Will be working in a clinical area and providing support for clinical applications

Required Skills and Competencies:

• Minimum 1-3 year experience in servicing/deploy computer equipment
• Must have a proven customer service background
• Must have experience in a corporate environment
• Individual will be knowledgeable of Windows operation system environment
• Able to comprehend and follow verbal and written technical instructions and scripts
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution
• Will need one of the below documents for "U.S. Person" verification:
• United States Passport or Passport Card
• Original or certified copy of U.S. birth certificate issued by a State, county, municipal authority, or territory of the U.S. bearing an official seal (Puerto Rican birth certificate issued on/after July 1, 2010)
• Certificate of U.S. Citizenship (Form N-560 or N-561)
• Certificate of U.S. Naturalization (Form N-550 or N-570)
• U.S. Permanent Resident Card (Form I-551)
• Non-U.S. Passport with unexpired temporary I-551 Stamp
• Certification of Birth Abroad (Form FS-545), Certification of Report of Birth (Form DS-1350), or Consular Report of Birth Abroad (Form FS-240) issued by the U.S. Department of State
• Form I-94/Form I-94A or other U.S. Government issued document indicating refugee or asylee status

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.