IT Support Engineer I, LEO IT Services

IT Support Engineer

Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Amazon Leo IT Services is looking to hire a skilled IT Support Engineer to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.

Key job responsibilities:

1. Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.
2. Provision, deploy, and troubleshoot Windows, Linux, and macOS workstations.
3. Provision, deploy, and troubleshoot bare-metal Windows and Linux servers.
4. Configure, deploy, and replace network infrastructure including switches, routers, and firewalls.
5. Participate in hiring, training, and development of others.
6. Provide technical support for Amazon Leo production, lab, and launch infrastructure, components, and associated software.
7. Provide remote support for Amazon Leo employees and infrastructure worldwide.
8. Perform scheduled maintenance and system upgrades.
9. Assist with project implementations and technology deployments.
10. Drives engineering best practices (e.g., operational excellence, security, quality, etc.) and set standards.
11. Participate in on-call responsibilities.
12. Up to 25% travel requirements.

Export control: This position requires that the candidate selected be a U.S. citizen in order to comply with U.S. government-imposed requirements related to the nature of the work and/or where it will be performed.

A day in the life:

You start the day by reviewing critical incidents that need to be prioritized. After addressing immediate concerns, you will join the daily team stand up and work on projects and tickets critical to production and take part with a rotating on-call. In this role, you will build relationships with production teams, mentor, and ensure stability and standardization. Operational excellence and customer obsession are core values of this role, as we own providing best-in-class services to the critical Amazon Leo systems.

About the team:

Amazon Leo IT Services is a fast-paced technical support organization that is focused on supporting large-scale business initiatives while keeping a Day1 mentality. Our support scope involves several highly technical areas such as production operations, lab operations, launch, and warehousing.

Basic qualifications:

• 2+ years of technical support experience
• 2+ years of networking and troubleshooting experience
• 2+ years of IT client, server, and network service delivery experience

Preferred qualifications:

• Experience supporting video conference and teleconference equipment
• CCNA or equivalent level networking certification, or Bachelor's degree

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance and option for supplemental life plans, EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, WA, Everett - 25.00 - 41.00 USD hourly