Inside Sales Coordinator

Inside Sales Coordinator I

The Inside Sales Coordinator I is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities:

Maintains frequent communication with customer base and gathers information to ensure their satisfaction

Handles basic issues and problems, and refers more complex issues to higher-level staff

Solicits sales orders from existing customers via phone

Develops new customers via "pull" through marketing Phone-Internet

Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels

Executes market penetration strategy utilizing web-based sales leads

Communicates sample needs for customers/dealers/contractors with the plant

Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates

Helps drive new product sales by communicating unknown products to customers

Works with account managers to comply with customer request and to solve customer problems

Maintains positive relationships with distributors

Works with Product Managers to enhance sales programs

Attends shows and product introductions when necessary

Attends various product trainings, as needed

Prepares various reports and correspondence as required

Performs other duties as required

Qualifications:

Minimum of high school graduate

Minimum 0-2 years of experience, preferably in customer service

Possesses beginning to working knowledge of subject matter

Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)

Working knowledge of various office equipment (computer, scanner, etc)

Compensation & Benefits:

$23 - $28/ hour dependent on experience

Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, trip rates, and employee referral bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees:

Medical insurance

Health savings account with company contribution

Dental insurance

Vision insurance

Basic and voluntary life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program with employee discount

Educational reimbursement

Wellness programs and challenges

Other supplemental benefits

The Company is an Equal Opportunity Employer. Universal Forest Products and its subsidiaries and affiliates are equal opportunity employers. All qualified candidates will receive consideration without regard to race, color, religion, sex or national origin.