Guest Services Worker - Sol Duc Hot Springs

Guest Services Worker - Sol Duc Hot Springs

Location: Port Angeles, WA, US, 98363 Career Area: Retail + Customer Service

The Guest Services Worker supports the daily operations of Sol Duc Hot Springs Resort by providing exceptional customer service across multiple areas, including pool check-ins, retail operations, and front desk hospitality. This role is highly guest-facing and helps ensure smooth, efficient, and welcoming experiences for all visitors. The ideal candidate is friendly, detail-oriented, and able to adapt to a variety of tasks in a fast-paced environment.

COMPENSATION: The hourly rate for this position is $17.75. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here.

Job Responsibilities:

• Check guests in and out for pool access and provide wristbands, towels, and session information
• Greet guests warmly and deliver exceptional customer service throughout their visit
• Operate the front desk, including lodging check-ins, check-outs, reservations, and answering guest inquiries
• Handle retail sales in the gift shop, including running the register, restocking, and maintaining product displays
• Maintain the cleanliness and organization of the front desk, retail area, and pool check-in stations
• Process payments accurately for retail, lodging, and pool services
• Communicate pool policies, schedules, and safety guidelines to guests
• Assist with lost and found items according to resort procedures
• Coordinate with lifeguards, housekeeping, and other departments to support smooth operations
• Resolve guest concerns or escalate issues to supervisors or management as needed
• Monitor inventory levels for retail and pool supplies and notify supervisors when restocking is needed
• Uphold Aramark and National Park Service standards for guest service, safety, and professionalism

Qualifications:

• Previous customer service or hospitality experience preferred
• Strong communication and interpersonal skills
• Ability to multitask and stay calm during high-volume periods
• Basic math and cash-handling skills
• Ability to work in a fast-paced, guest-focused environment
• Flexibility to work weekends, holidays, and varying shifts
• Must be able to stand for extended periods and lift up to 25 lbs

About Aramark:

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Nearest Major Market: Washington

Nearest Secondary Market: Washington State