Fulfillment Services Representative II

Fulfillment Services Representative Ii

Workforce Classification: On-site

Join Our Team: Do Meaningful Work and Improve People's Lives

Our purpose, to improve customers' lives by making healthcare work better, is far from ordinary. And so are our employees. Working at Premera means you have the opportunity to drive real change by transforming healthcare. To better serve our customers, we are fostering a culture that emphasizes employee growth, collaborative innovation, and inspired leadership. We are dedicated to creating an environment where employees can excel and where top talent is attracted, retained, and thrives. As a testament to these efforts, Premera has been recognized on the 2025 America's Dream Employers list. Newsweek honored Premera as one of America's Greatest Workplaces, America's Greatest Workplaces for Inclusion, and America's Greatest Workplaces For Mental Well-Being. Forbes ranked Premera among America's Best Midsize Employers for the fourth time. Learn how Premera supports our members, customers and the communities that we serve through our Healthsource blog.

Are you detail-oriented and thrive in a fast-paced environment? Join our team as a Fulfillment Services Representative II, where you'll play a critical function in preparing, auditing, and distributing printed marketing and member support materials. With minimal supervision, you'll fulfill supply requests for Sales and Marketing, Individuals, Producers, and Group Administrators. You'll handle confidential information, customize and assemble materials from various sources, and ensure timely shipment in a highly regulated setting. As part of a collaborative and team-oriented environment, you'll work closely with colleagues to rotate responsibilities, stay current on regulations, and support each other in meeting tight deadlines and delivering exceptional service. This role is based onsite at our Mountlake Terrace campus.

What You'll Do:

• Provide excellent customer service to internal and external customers; maintain positive relationships with business partners; provide timely assistance; communicate issues, questions and status to customers and team members.
• Fulfill requests for print marketing and member support materials for internal and external customers: member kits, benefit booklets, contracts, producer print supplies.
• Trained in Company Sales CRM systems, member, provider and producer databases, and other sources (phone, e-mail, shared e-mail distribution, and print tickets), to retrieve and log requests.
• Retrieves group requests from Sales CRM for digital member kits and email marketing; identify plan types and codes with recipient information to provide accurate data to email marketing team.
• Manage requests for business reply mail (sorting, scanning and fulfilling materials requests)
• Using information from reports and other quality control processes, audit the print output of Benefit Booklets and Contracts, report any QC issues.
• Assemble kitted materials; photocopy/print customized pieces as needed.
• Prepare materials for shipping or mailing.
• Maintain production logs and reporting tools.
• Monitor print inventory to maintain par levels.
• Perform other duties as assigned.

What You'll Bring:

• Access database entry experience (Required)
• MS Office experience, particularly Excel sort and mail merge (Required)
• 2 years' experience in related industry, such as printing, mailing, fulfillment, or healthcare customer service (Required)
• 1-year related experience in fulfillment services in a healthcare environment preferred

Premera Total Rewards

Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:

• Medical, vision, and dental coverage with low employee premiums.
• Voluntary benefit offerings, including pet insurance for paw parents.
• Life and disability insurance.
• Retirement programs, including a 401K employer match and a pension plan that is vested after 3 years of service.
• Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
• Generous paid time off to reenergize.
• Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
• Employee recognition program to celebrate anniversaries, team accomplishments, and more.
• For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
• Commuter perks make your trip to work less impactful on the environment and your wallet.
• Free convenient on-site parking.
• Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
• Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
• Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
• Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.

Equal Employment Opportunity/Affirmative Action:

Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law. If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.

The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience. The salary range for this role is posted below; we generally target up to and around the midpoint of the range. National Plus Salary Range: $43,200.00 - $64,100.00 _*National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska_._