Front Desk Guest Service Representative Ft/benefits

Guest Service Representative

Join Our Team as a Guest Service Representative Location: Navy Gateway Inns & Suites – Silverdale, WA Eligible for a $600 Hiring Incentive (must meet eligibility requirements)

Are you ready to be part of something meaningful? At NGIS Bangor—part of the Navy Exchange Service Command (NEXCOM)—we do more than provide lodging. We create a welcoming home away from home for service members and their families. To achieve that mission, we're building a dependable, service-driven front desk team that works together to deliver outstanding hospitality—around the clock.

We're currently hiring Guest Service Representatives that may rotate shifts: days, swings, and night audit. This position will primarily be day and swing shift. This structure ensures that every team member gets to connect with guests during all parts of their stay—and helps keep things fresh and balanced.

What You'll Do As a Guest Service Representative, you'll be the face of NGIS—greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay. Your role will include:

• Welcoming guests, checking them in and out, and assigning rooms
• Answering phones, responding to questions, and assisting with reservations or cancellations
• Using our property management system (PMS) to update guest information and process transactions
• Handling guest requests, resolving issues, and escalating concerns when needed
• Managing lost and found inquiries and logging maintenance requests
• Keeping the front desk and lobby area clean, organized, and secure
• Providing information about on-base amenities, hotel services, and local attractions
• Supporting shift coverage on weekends, holidays, and during inclement weather

This position requires flexibility, reliability, and a strong team mindset. You'll be part of a rotating schedule to help ensure all shifts are covered fairly—and that our guests always receive consistent, high-quality service.

What It Takes to Succeed

• Customer service or office/clerical experience
• Strong communication and multitasking skills
• Flexibility to work a rotating schedule, including overnights, weekends, and holidays
• Team-oriented with a professional, positive attitude
• Ability to pass a background check
• Valid driver's license may be required

Required Experience

• One 1 year of experience in progressively responsible work related to position to be filled.
• One 1 year general office clerical experience

Preferred Experience

• Hospitality or hotel front desk experience
• Familiarity with PMS systems like Epitome
• Cash handling or night audit reconciliation
• Experience with military lodging operations is a plus

The Benefits Begin Day One: We know you work hard, and cultivate the very best solutions for your family – and that's why we offer a competitive federal salary & comprehensive benefit plan. Benefits begin on DAY ONE

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life and Disability Insurance
• Disabled Veteran Leave
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)
• Employee Assistance Plan (EAP)*
• *Includes LifeMart Discount Savings Program

If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamwork—apply today. Let's build something great together.