Financial Access Services Supervisor

Financial Access Specialist Supervisor

UW Medicine Patient Financial Access Services – Finance Access Clearance Team (FACT) has an outstanding opportunity for a Financial Access Specialist Supervisor. WORK SCHEDULE + 100% FTE (40 hours per week) + Monday - Friday; 0800-1630 + Day Shift + Primarily 100% remote with occasional on-site assignments at UWM based on operational or training needs

DEPARTMENT DESCRIPTION + The FACT department coordinates the insurance clearance process for Inpatient planned and unplanned admits, for Outpatient Surgery, Clinic Procedures, high dollar Infusion, and/or Radiology high dollar Procedures, as well as, various functions associated with obtaining and verifying the insurance coverage and benefits for facility and professional services. Our team values excellent customer service, timely response, accurate authorization, and courteous processing of calls.

Primary Job Responsibilities

• Lead full-cycle recruitment including resume review, interviews, reference checks, and candidate selection
• Train, coach, and support new hires; set and communicate clear performance expectations for direct reports
• Monitor team performance, complete evaluations, and implement corrective actions when needed
• Manage daily staffing assignments and timecard approvals to ensure adequate coverage and operational efficiency
• Conduct team meetings and huddles to drive communication and continuous improvement
• Resolve escalated issues related to third-party payers, denials, billing, authorizations, and patient concerns
• Support departmental compliance by maintaining personnel files, reviewing leave requests, and enforcing policies
• Participate in leadership development, cross-functional projects, and assist with department procedures and reporting

Requirements

• Bachelor's Degree in related field
• Four years of experience as a Financial Access Specialist
• A High School graduation or equivalent and four years' experience as a Financial Access Specialist and a UW Supervisory Skill Certificate may substitute for stated requirements

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details Pay Range Minimum: $59,376.00 annual Pay Range Maximum: $85,032.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.