Field Services Engineer

Field Services Engineer

We are seeking a Field Services Engineer to join our dynamic team. The incumbent will act as a local IT onsite and will provide end-user support along with the Smart Hands support to the infrastructure teams both onshore and offshore.

Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In this role, you will:

• Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
• Provide support in Infrastructure incidents/changes/escalations (Topdesk)
• Deploy hardware and software (servers, printer, network equipment, cloud instances/services)
• Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
• Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
• Set-up and maintain the IT Documentation & Monitoring
• Create SOP, Knowledge articles for known issue-resolution
• User onboarding, offboarding
• Meeting room set up onsite for events
• Work with local vendors

What you'll need to succeed (required skills):

• Prior experience of Deskside Engineering or Field Services with knowledge and support experience with Windows, iOS devices, RF Guns, Bar code scanners, label printers, etc
• Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region
• Available for Off-business hours support during critical outages. (On call Rotation Schedule)
• Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cogniant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.