Field Service Technician II - Quincy/ Wenatchee (WA)

Field Service Technician II

Powering innovation, delivering excellence: leading the future of critical power solutions! MEPPIs Service Center Division (SCD) is looking for a Field Service Technician II to perform service support activities for single and three-phase uninterruptible power supplies (UPS) and peripherals. In this role, you’ll deliver on-site troubleshooting, repairs, and preventative services while supporting both internal and external customers with world-class technical expertise.

What You’ll Do:

• Deliver on-site support: Perform start-up service, preventative and remedial maintenance, field modifications, and testing of power quality products.
• Be the go-to expert: Provide technical support to internal and external customers, including third-party service organizations and end users.
• Diagnose and document: Inspect, test, and document failed products, components, and systems prior to return to the factory, detailing defects and operational status.
• Stay ready for emergencies: Schedule and provide on-call emergency technical support and field service.
• Collaborate and innovate: Partner with other MEPPI departments to identify solutions that improve performance and customer protection.
• Master the details: Identify, evaluate, and repair routine product failures; escalate non-routine issues as needed.
• Advocate for upgrades: Recommend service product offerings, such as battery upgrades, to maximize customers long-term investments.
• Troubleshoot with precision: Resolve malfunctions to a board level in UPS systems with minimal guidance.
• Create clear records: Maintain service records and produce detailed documentation on the repair and inspection of UPS and energy storage equipment.
• Mentor future talent: Guide less experienced technicians in troubleshooting system failures.
• Stay professional: Submit accurate expense reports in accordance with company policies.

What You Bring:

• Education: Associate degree in Electrical, Electronics, or related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products or equivalent education and experience.
• Technical expertise: Intermediate knowledge of UPS products, services, and peripherals, plus advanced proficiency in mechanical and electronic test equipment.
• Analytical skills: Advanced analytical and problem-solving skills with the ability to diagnose complex issues.
• Certifications: OSHA-10 Construction and NFPA-70E certification.
• Communication: Advanced interpersonal, communication, and presentation skills to interact effectively with customers, employees, and suppliers.
• Technical knowledge: Ability to read and interpret detailed equipment schematics and facility one-line drawings; basic knowledge of communication and networking protocols.
• Technology proficiency: Advanced computer skills, especially with Microsoft Office and MRP/ERP business systems.

What’s in it for you?

• Competitive pay: Earn $35+ per hour, with final rate based on experience and qualifications.
• Comprehensive health coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
• Retirement security: 401(k) plan with company match up to 4%.
• Generous paid time off: Vacation eligibility after 90 days, plus 12 paid holidays per year.
• Career development: Training programs and educational assistance to support your growth.
• Exclusive employee perks: Profit sharing and employee discounts on MEPPI products and services.

Why MEPPI? At MEPPI, you’re not just another technician—you’re a vital part of our mission to provide reliable, innovative power solutions. As a U.S. affiliate of Mitsubishi Electric, we’ve been solving critical facility challenges since 1985. Join us in building a better future.