Field Service Technician I

Field Service Technician I

Location US-WA-Spokane | US-ID-Lewiston | US-WA-Pullman Company Canon U.S.A., Inc. Category Field Service Position Type Full-Time Workstyle Full-Time On Site

About the Role If finding effective solutions and delivering exceptional service to customers sounds like your kind of job, Canon USA wants to hear your story. We're a leader in imaging technology, solutions, and services - and we're actively seeking a Field Service Technician to support our clients by maintaining and repairing Canon-supported copiers, printers, and imaging equipment. In this hands-on role, you'll provide on-site technical service in a customer-focused, business-critical environment, ensuring peak performance and maximum uptime for Canon devices. This is a daytime, customer-facing role that requires professionalism, reliability, and technical skill.

Your Impact In this position, you'll be accountable for:

• Providing on-site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon's Service and Parts Standards.
• Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation.
• Maintaining up-to-date technical information, Field Service Reports, Expense Reports, and Canon property.
• Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on-site.
• Delivering high levels of customer satisfaction through clear communication and dependable support.
• Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets.

About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements?

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 - $26.31 hourly. This role is eligible for a transportation allowance.

Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.