Field Service Team Leader

Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols.

The work model for the role is: remote in Texas.

You will be mainly accountable for:

• Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention.
• Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience.
• Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload.

Qualifications for the role:

• 10+ years of professional work experience or relevant military experience, OR Bachelors Degree and 6 years of relevant experience, OR Associates Degree in Electrical Theory with 8+ years of experience preferred.
• Minimum of 5 years of experience in critical power systems, with at least 2 years of leadership qualities.
• Strong technical knowledge of UPS, generators, PDUs, and batteries preferred.
• Proven ability to manage teams, projects, and client relationships effectively.
• Marketing, Sales and Product ManagementCustomer Centricity Experience in a mission-critical environment (e.g., data centers, hospitals, or industrial facilities).
• Combination of office work and field visits, with approximately 50-60% travel required.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Why ABB? What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.