Facilities Technician - Services

Facilities Technician

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers. With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you're passionate about innovation and thrive in a dynamic environment, we'd love to hear from you. Circet USA's benefits package includes the following: Medical, Dental, and Vision insurance Digital Health & Wellness Support Critical Illness, Accident, & Hospital Insurance Short-term & Long-term disability Group term & Voluntary life insurance Flexible Spending and Health Savings Accounts Paid Time Off & 401K Company Discount

SUMMARY:

The Facilities Technician position serves as the Subject Matter Expert (SME) within the second level (Tier2) technical support team. This position carries out expert level diagnostic investigation and engineering for highly complex issues or issues with substantial service impact and collaborates with peer support teams to generate a support plan to maintain and/or resolve issues in the shortest timeframe and as efficiently as possible. This role provides technical leadership, engineering and design recommendations and support organizations to improve the customer experience. This position is the primary interface between the customer and vendors and/or outsourced facilities management.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:

• Willingness to work nights, weekends and being on-call.
• Perform daily/weekly/monthly walk-through of critical facilities in support of data center and office operations.
• Monitor critical facility equipment operation by these walkthroughs and building system monitoring tools.
• Execute repair and/or maintenance processes thru to completion.
• Engineering, Implementation, Project Management of critical equipment; includes but is not limited to electrical switchgear, diesel generators, HVAC/CRAC systems, UPS systems, PDUs, RPPs, BMS systems, and fire alarm and suppression systems.
• Provide on-site operation and manage vendors on installation, repair and maintenance of critical systems infrastructure equipment ensuring workplace rules and safety procedures.
• Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls to drive issue resolution and limit impact to customers.
• Ensures compliance to the customer's Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required to drive long-term product improvements.
• Provides technical guidance to junior Tier2 Engineers and technicians.
• Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures
• Provides reports on facility health, including capacities and space; keeping records to track and report on these items before critical capacities are affected.
• Contributes to budget forecasting and long-term f