Emergency Supportive Housing Supervisor

Emergency Supportive Housing Supervisor

Location: Haven Heights (2122 152nd Ave NE, Redmond, WA 98052) Schedule: Sunday-Thursday, 10:00pm-6:30am Pay: $30.90/hour Status: Regular Full-Time/Non-Exempt

The Emergency Supportive Housing (ESH) Supervisor is responsible for supervisory responsibilities associated with program operations which include administrative duties, ensuring staff onboarding and on-going professional development. The ESH Supervisor will ensure Standard Operating Procedures are followed, assist in the development and implementation of residential programming activities, demonstrate a high level of leadership skills through sound judgement, execution of critical thinking skills and excellent customer service and help to create a safe, inclusive and welcoming community for residents, staff and neighbors.

Duties & Responsibilities

• Under direct supervision and coordination with the ESH Program Manager, duties will include responsibility for direct shift oversight and staff supervision.
• Demonstrates working knowledge of emergency resources.
• Assists with the monitoring, evaluation, and facilitation of changes in operational and administrative programs to ensure compliance with policy, contractual and regulatory requirements.
• Assist with daily program operations such as, wellness checks, food security activities, incident reporting, and the overall upkeep and cleanliness of the facility.
• Assists as needed in hiring assuring adequate coverage of permanent, temporary, and on-call staff.
• Provide direct supervision and training for direct reports.
• Assist Program Manager with the preparation and submission of reports, assigned.
• Attends and participates in all staff meetings.
• Conduct regular ESH program staff meetings as needed.
• Ability to conduct and oversee direct resident services.
• Provide policy and procedure guidance to direct reports.
• Ability to adhere to code of ethics and boundary setting.
• Provide supportive care to residents experiencing personal crisis.

Education & Experience

• HS Diploma or GED
• Minimum of 1-year experience in public contact/customer service
• 1 year of relatable supervisory experience
• Demonstrates skilled training in basic Trauma-Informed Care, Mental Health First Aide, and conflict resolution.
• Six months or more of successful experience working in a shelter, transitional or permanent supportive housing setting.
• Washington State Driver's License required

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years' eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one.

Paid Vacation: + Two weeks annually, accruing from day one, for non-exempt positions. + Four weeks annually, from day one, for exempt positions.

Paid Holidays: 13 designated holidays + 1 floating holiday per year.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is Based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities