Donor Relations Account Manager

Donor Relations Account Manager

Location: Wenatchee, Tri-Cities (Kennewick, Pasco, Richland)

Department: Donor Development

Job Type: Full-Time

Shift: Monday -- Friday 8:15am to 5pm, working outside regular business hours as needed. 70%-day travel in the field and 10% overnight based on the assigned territory.

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope. LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (OPO) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process. LifeNet Health has over 1200 employees and has a growing global presence.

How You Will Contribute To LifeNet Health's Success

The Donor Relations Account Manager promotes, builds, and manages tissue donation and recovery programs throughout a designated territory. In this role, the person will display the highest degree of integrity, honesty, knowledge, and respect for the purpose of tissue donation and transplantation. The Donor Relations Account Manager will possess consultative and new business development skills combined with in-depth knowledge of donation best practices to achieve the necessary supply of donated tissue, customer retention objectives, and new business development goals. This individual will be a resource for customers, donations partners, and/or stakeholders such as: hospitals, hospices, funeral homes, medical examiners, law enforcement agencies, donor families, and organ procurement and eye bank organizations.

What You'll Do

• Manages the routine operations for existing LifeNet Health Donation Partners, including events and/or meetings and key marketing and public relations events.
• Provides training to educate Donation Partners on the donation process, changes in technology, best practices for donation consent, and updated procedures in relation to tissue banking.
• Manages specific programs and/or initiatives such as, acquiring birth tissue for placenta donation and other specific requests for research tissue that may arise.
• Conducts rounds with Donation Partners as needed to increase tissue donation and education.
• Manages accounts to build and guide key relationships in the hospital system with Executive Leadership Teams (CEO, CNO, CCO, VP etc.), Risk Managers, Quality departments, Nurse Managers (ER, ICU, OR, etc.), Chaplains, and/or other Administrative offices within the assigned or target hospital.
• Develops a broad base of support for LifeNet Health's products and services by maintaining quarterly contact with clinicians, medical examiners, funeral home partners, coroners, and hospital decision makers.
• Works in conjunction with LifeNet Health Bio-Implant Specialists to tie existing and potential distribution opportunities in target hospitals for conversion and/or maintenance of the existing referral process.
• Collaborates with donation partners such as Organ Procurement Organizations (OPO) and eye banks.
• Supports donor families with LifeNet Health bereavement resources, programs, and events.
• Supports the Donor Family Advisory Board by providing articles and stories for LifeNet Health Donor Family Newsletters and Commemorative books.
• Corresponds with donor families by phone, email, and/or letters.
• Provides information related to donor gifts, grafts, and Thanks to You Letters.
• Provides statistical reports for each contracted hospital in order for the hospital to stay within the Cen