Developer Support Associate - New Graduate, Summer 2025

New Graduate Developer Support Associate

Get to know Okta. Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We're building a world where Identity belongs to you.

Position Description: As a New Graduate Developer Support Associate, you will work closely with our customers to provide operative support, operational maintenance, and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta. The Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta's Customer Identity Cloud customers. This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA). In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment. You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better.

Please note: This program is geared for New Graduates, graduating between May 2024 and August 2025. Applicants must reside within 50 miles of downtown Chicago, IL or Bellevue, WA.

Job Duties and Responsibilities:

• Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta's SLA.
• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
• Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.
• Collaborate with other departments in the company to achieve customer satisfaction.

Ideal Skills:

• Ability to quickly context-switch between multiple complex work streams.
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.
• Customer-obsessed attitude - a customer advocate, always going the extra mile.
• Team player with solid cross-team communication skills.

Technical Domain Focus:

• Knowledge of software development fundamentals and common architectures.
• Knowledge of HTTP, encryption, basic security concepts.
• Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
• Some proficiency in at least one programming language; ideally JavaScript.

There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.