Desktop Support Technician II - Swing Shift

Radar Reinvented

Echodyne offers the world's first compact solid-state true beam-steering radar for a wide range of industries and applications. Our high-performance radars work in all weather and are designed for autonomous vehicles, uncrewed aircraft & drones, and security of borders, critical infrastructure, and smart cities. The company combines the patented technology of metamaterials with powerful software to create a radar sensor with unprecedented performance at commercial price points. Echodyne offers its radars to companies working in Automotive, Transportation, Critical Infrastructure Protection, Border Security, Smart Cities, Uncrewed Aircraft Systems (UAS), and Airspace Management including Urban Air Mobility (UTM).

Desktop Support Technician

Echodyne is seeking a Desktop Support Technician to join its team working in a fast-paced startup environment developing its next generation RADAR systems. The Desktop Support Technician will deploy, maintain, and monitor Echodyne's end-user workstations and software. Perform a variety of maintenance, software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide 1st level support to staff on all company-supported applications. Troubleshoot computer problems, determine source, and advise on appropriate action. This position reports to the Director of Information Technology Shift: 1:00 pm to 9:30 pm PT

Responsibilities

- 1st level support of the Echodyne Help Desk.

- Build, configure and deploy employee laptops and workstations.

- Perform software and hardware installation and upgrades.

- Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.

- Troubleshoots systems, applications, and networks to identify and correct malfunctions and other operational difficulties.

- Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.

- Create and maintain Knowledge Base articles for internal team and end-user consumption around technical issues.

- Maintains confidentiality regarding the information being processed, stored or accessed by the end-users on the network.

- Other related tasks required to fulfill the needs of the business

Required Skills / Experience

- Ability to offer excellent customer service via email, phone, and in-person to a wide variety of end-users with different levels of computer needs and expertise.

- Working knowledge of Microsoft client Operating systems: Windows 10, 11.

- Working knowledge of Microsoft office automation software: Outlook, Word, Excel, and Power Point, etc.

- Knowledge of core Microsoft systems and services: Active Directory, Exchange, DNS, TCP/IP, file shares, print services.

- Ability to independently complete tasks in a timely and organized manner.

- Excellent verbal and written communication skills.

- Ability to learn and support new systems and applications.

Desired Skills / Experience (Looking for one or more as a complement to the core skills)

1-3+ years' experience in service desk environment with direct contact with customer and end-users.

1-3+ years' experience troubleshooting PC desktops and laptops, software, hardware, Microsoft office suites, email, printers and peripherals.

Experience using automation tools to deploy OS images and add/remove software packages.

Microsoft, Cisco, A+/Net+ certifications a plus but not required.

Knowledge of Ubuntu Desktop Knowledge