Customer Support Data Center Technician - Cohort Hiring Q1' 2026 - Military Tale

Equinix Emerging Talent, Military Program

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Key Responsibilities

Ticketing & Troubleshooting

• Manage and resolve customer support requests and service tickets
• Accurately track tasks using the ticketing system
• Troubleshoot network and equipment issues; escalate when necessary
• Collaborate with cross-functional teams to resolve technical challenges

Hardware Installations

• Perform "rack and stack" installations of customer equipment
• Follow detailed installation plans and wiring diagrams
• Install structured cabling (fiber and copper), cable trays, cages, and cabinets
• Identify and report infrastructure capacity or cabling concerns

Testing & Quality Checks

• Conduct layer 1-3 connectivity tests (e.g., network cables, fiber optics)
• Perform quality checks on own and team installations
• Maintain detailed documentation of all work performed

Customer Interaction

• Provide professional, helpful on-site customer support
• Communicate clear timelines and progress updates
• Escorting customers and vendors for access and safety compliance

Team & Project Support

• Contribute to team projects and installations
• Coordinate with vendors and internal teams to ensure timely execution
• Support dispatching, inventory checks, and alarm escalations as needed

Learning Objectives

• Deepen