Customer Service Representative

Customer Service Representative

Robert Half is looking for a dedicated Customer Service Representative to deliver outstanding support and ensure seamless order processing to join our client's team. This Contract to permanent position is ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively with internal teams to achieve customer satisfaction. The role requires a proactive approach to problem-solving and the ability to build lasting relationships through clear and detail-oriented communication.

Responsibilities:

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Manage the entire sales order process, ensuring accurate entry and timely fulfillment.
• Respond to inbound calls, offering solutions and maintaining a positive client experience.
• Collaborate with cross-functional teams to guarantee smooth coordination and delivery.
• Handle both inbound and outbound communication to support customer needs.
• Maintain detailed and organized records of customer interactions and order statuses.
• Develop a strong understanding of company products and workflows to better assist clients.
• Proactively identify areas for improvement in customer service processes.
• Build and nurture positive relationships with clients to foster long-term loyalty.
• Ensure compliance with established procedures and quality standards.

Requirements:

• Minimum of 3 years of experience in a customer service or call center role.
• Strong skills in order entry and managing sales processes.
• Proven ability to handle inbound and outbound calls effectively.
• Excellent communication and problem-solving abilities.
• Familiarity with customer relationship management tools is preferred.
• Ability to work collaboratively with internal teams and adapt to dynamic environments.
• Detail-oriented with strong organizational skills.
• Demonstrated ability to learn and understand company products and workflows quickly.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.