Customer Service Representaive

Client Service Representative

VCA Silver Lake is seeking an experienced Client Service Representative to join our team. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. The CSR position is responsible for the following duties:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing multiple forms of payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports, and correspondence.
• Lobby, exam rooms and hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

This position is a full-time position averaging 40 hours per week. Some Saturdays may be required after the training period is completed. Hourly rate is $21.50 to $23.00 depending on skills and abilities. If you are a current associate, you will need to apply through our internal career site.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.