Customer Account Manager

Customer Account Manager

Country: United States of America State / County: Washington City: Tukwila Division: EPD Company: FTI Function: Sales Workplace Type: On-Site Position type: Full Time Opportunity ID: 18492

Company Profile: With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit. PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth. In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Job Description

Position Summary: The Customer Account Manager serves as the primary point of contact for their portfolio of assigned customers and programs in the military, commercial (OEM) and MRO aviation segments. This role is responsible for managing customer relationships, understanding customer requirements, and ensuring orders are fulfilled according to established agreements. Acting as a liaison between customers and internal departments-including Engineering, Production, Operations, Accounting, and Sales - the Customer Account Manager ensures seamless communication and high levels of external and internal customer success. The position requires a strong focus on building long-term partnerships, driving sales growth, and supporting the company's commitment to quality and timeliness in the aerospace hardware and tooling sector.

Primary Responsibilities

• Operate as the lead point of contact for any and all matters specific to your customers.
• Responsible for managing progress, identifying and troubleshooting bottlenecks, collecting status, communicating changes and urgent needs, and facilitating cross-functional cooperation to meet quality and on time delivery requirements.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key accounts and customer stakeholders.
• Ensure the timely and successful delivery of our products according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Other duties as assigned.

Minimum Education or Experience

Proven account management or other relevant experience Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization. Experience in delivering client-focused solutions based on customer needs. Proven ability to manage multiple projects at a time while paying strict attention to detail. Strong computer skills (Microsoft Office a