Clinical Services Specialist, NGS Diagnostics - Remote Eligible

Clinical Services Specialist

Kelly® Science & Clinical is seeking a Clinical Services Specialist for a contract-to-hire position at one of our clients, a leading immune medicine biotechnology company in Seattle. If you're passionate about bringing the latest scientific discoveries to life and are ready to take the next step in your career, trust The Experts at Hiring Experts.

Workplace: Remote (US)

Schedule: Training period on Monday-Friday 8:30 am – 5 pm Pacific Time then transition to Tuesday, 5:30 am – 2 pm Pacific Time OR 6:30 am – 3 pm Pacific Time OR 8:30 am – 5 pm Pacific Time

Pay: $24.50-$30/hour

Overview

The Clinical Services Specialist will be responsible for supporting and contributing to the Clinical Services Team to ensure customers and their patients have an exceptional experience. This position supports the company's clinical diagnostic products and will ensure accurate and timely communications, from sample acceptance to results delivery, with all stakeholders. The Clinical Services Specialist will work closely with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs, and Diagnostics Leadership teams.

Responsibilities

• Resolve all documentation issues related to clinical samples.
• Receive and reply to telephone inquiries and e-mail messages from customers (physician offices and laboratories) and other medical professionals to complete associated follow-up work related the query.
• Investigate real-time issues with orders to determine the best course of follow-up action to ensure timely and successful order activation.
• Communicate directly with physicians and their staff to ensure optimal integration of clinical testing into their medical practice and/or institution.
• Communicate directly with customers to share insight into the timeline of patient results based on processing guidelines and field-associated questions regarding processing.
• Work directly with pathology labs to request archived patient material for testing including site education on approved specimen types.
• Actively participate in the structure and timeline of training from the lens of a trainee and trainer, to match the evolution of changes in team processes.
• Support field-based teams to provide situational and strategic guidance for account-specific support.
• Act as a liaison between our customers and many of the company's internal departments in order to maintain ongoing alignment.
• Work with the larger Dx Customer Operations team to streamline processes, ensure efficiency and improve existing standard operating procedures.
• Perform regulatory responsibilities per Good Clinical Practices (GCP)
• Perform regulatory responsibilities per Good Laboratory Practices (GLP)

Qualifications

Bachelor's degree or an equivalent combination of education and experience

2 to 4 years of prior clinical lab, patient navigator or client services experience is preferred.

Strong customer and patient focus with a demonstrated understanding of HIPAA requirements

Familiarity with basic laboratory and customer service-related systems such as LIMS and Salesforce.com

Strong attention to detail and meticulous data entry skills

Ability to manage multiple tasks to completion in a dynamic office setting.

Effective and professional communication skills for engagement with both internal and external personnel

Excellent written communication skills are required, including technical proficiency with Word, Excel, PowerPoint, etc.

Flexible team player with the ability to take on new assignments.

After an initial training period, this position will have an early start time (05:30 AM PDT)

Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry – even if this position doesn't work out, you're still in our network. That means our team of expert Science & Clinical recruiters will have access to your profile, making your opportunities limitless.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical? Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

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Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.