Business Support Administrator

Business Support Administrator

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The CE&S Strategy and Operations (S&O) organization is seeking an experienced Business Support Administrator to provide support to the executive leadership team and the CVP. The CE&S S&O team works across stakeholders on critical initiatives to drive the mission and strategy of the organization forward. The ideal candidate is someone who can navigate and change directions quickly within a fast-paced environment and can embrace a challenge head on with confidence, a calm sense of urgency, and a positive attitude, along with a professional demeanor, and a desire to remove barriers to ensure success. Additional attributes needed for this role are high detail-orientation, ability to successfully multi-task, and provide consistent and timely follow-through. As well as demonstrate integrity and the ability to handle confidential information appropriately. A successful candidate will have demonstrated work experience in a fast-paced executive environment, the ability to design and deliver against a plan, manage time to ensure deadlines are met, prioritize deliverables of multiple projects within a dynamically changing workload. Additionally, demonstrate strong communications skills in a global environment and work collaboratively with teams from various disciplines.

Responsibilities

• Executive Support & Calendar Management
• Provide strategic calendar and time planning support for managers.
• Align scheduling based on executive preferences, working styles, and priorities.
• Build and leverage a cross-organizational network to enable seamless teamwork and coordination.
• Community Engagement & Team Experience
• Participate in the Business Support community and begin to provide leadership by seeking mentorship and sharing best practices.
• Facilitate onboarding activities and team experience initiatives to foster a connected and inclusive environment.
• Event & Project Coordination
• Own the coordination, logistics, and direction of team events, delegating tasks as needed.
• Manage multiple projects end-to-end, balancing varying deadlines and deliverables.
• Business Operations
• Oversee inventory management and maintain accurate records.
• Participate in discretionary budget tracking and reporting.
• Own expense management processes and ensure compliance with internal policies.
• Understand and help implement the Rhythm of Business (ROB) framework.
• Space & Travel Management
• Manage up-to-date space-management processes and maintain detailed data to recommend changes and identify future requirements.
• Coordinate travel arrangements and create detailed itineraries for daily activities.
• Other
• Embody our culture and values.

Qualifications

• Required Qualifications
• 5+ years Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper-level management OR equivalent experience.
• 2+ years supporting a CVP or equivalent.
• Preferred Qualifications
• Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology) OR equivalent experience.
• 2+ years experience serving as mentor to others.
• 2+ years experience managing a complex calendar on behalf of an executive.
• 3+ years experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training).