Business Development Executive - Amazon Connect, AWS Professional Services

ProServe Business Development Executive

The ProServe Business Development Executive is responsible for building, scaling, and executing go-to-market strategies that accelerate ProServe billable bookings, drive revenue, and amplify ProServe customer business outcomes. Responsibilities may include outbound activities to proactively create demand and build pipeline; the identification, evaluation, and negotiation of complex deals, typically requiring cross-functional internal or external partnerships, as well as driving larger programs such as AWS-wide growth initiatives. This role is a force multiplier for the field sellers, collaborates across multiple teams, and impacts measurable business metrics. AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Key job responsibilities include:

• Working backward from customer needs, develop and evolve AWS's application modernization value proposition and engagement mechanisms.
• Lead a combination of direct and cross-functional remote teams to help customers initiate their application modernization journey to retire legacy application debt.
• Identify opportunities to build compelling proposals to help customers achieve business value from application modernization and ensure clarity on AWS's value proposition(s).
• Develop global mechanisms to deliver GTM elements that may include consultative workshops, reference materials, partner engagements, linkages to other Amazon programs.
• Develop qualification and training approach to build out the community of field and partner resources to ensure customer business outcomes are realized.
• Conduct customer briefings, present at customer events, further AWS thought leadership

A day in the life The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience (CX) solutions, leveraging Amazon Connect, that empower customers to operate core business functions such as customer service, omnichannel engagement, Agentic AI, and digital customer communications. Our ACCOE ProServe consultants carry deep (14+ years on average) technical expertise and domain knowledge to assist customers in a delivery, advisory and/or oversight role to improve their CX and to maximize workforce productivity.

Basic Qualifications:

• 7+ years of developing, negotiating and executing business agreements experience
• 7+ years of professional or military experience
• Bachelor's degree
• 5+ years of experience developing and implementing organizational strategies resulting in measurable business outcomes

Preferred Qualifications:

• Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
• Experience selling to Fortune 1000 or Global 2000 organizations
• Experience in Contact Center Technical or Operational roles. Business Process Outsourcing BPO

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $158,400/year in our lowest geographic market up to $262,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.