Business Analyst, UW Housing & Food Services

Business Analyst Opportunity

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities, and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty. Housing and Food Services (HFS) supports over 10,000 student residents and operates 40+ dining locations on campus. With a team of over 1,200 staff and students, HFS is dedicated to enhancing student life through teamwork and excellent service.

Purpose

Provides professional-level leadership and vision for Housing and Food Services (HFS) business processes and their alignment with University systems and strategic goals. Serves as a subject matter expert in business analysis, ensuring optimal use of systems through well-defined business requirements, stakeholder engagement, and continuous process improvement. Plays a key role in current and upcoming HFS and University system transitions, including Student Database and Housing Management Systems, by leading business analysis efforts that support successful integration and adoption.

Responsibilities

Business Process Analysis & Strategic Alignment:

• Leads initiatives to assess and improve HFS business processes in alignment with departmental priorities.
• Conducts stakeholder interviews, workshops, and data analysis to identify business needs and improvement opportunities.
• Performs gap analyses and root cause assessments to support informed decision-making.
• Translates business needs into clear, actionable requirements for system and process enhancements.
• Monitors regulatory and policy changes and assess their impact on business operations.

Stakeholder Engagement & Solution Identification:

• Collaborates with internal and external stakeholders to identify and implement solutions that meet business needs.
• Facilitates discussions between business units and technical teams to ensure mutual understanding of requirements and constraints.
• Supports change management efforts by developing documentation, training materials, and communication plans.
• Promotes adoption of existing tools and systems through user education and process alignment.

Evaluation of Business Solutions:

• Participates in the evaluation of new systems, tools, and services to enhance business operations.
• Document and prioritize business requirements and enhancement requests.
• Supports procurement and sourcing efforts by contributing to business case development and vendor evaluations.

Project Support & Implementation:

• Serves as a business lead on system implementation and upgrade projects, ensuring alignment with business goals.
• Develops and manages business analysis deliverables including process maps, requirements documents, and test plans.
• Coordinates with project managers, IT staff, and vendors to support successful implementation and user adoption.
• Leads or supports business-focused change management activities.
• Performs related duties as required.

Position Complexities

Requires coordination across diverse business units and systems, balancing strategic priorities with operational needs. Must navigate complex stakeholder environments and ensure business continuity during system transitions.

Impact to the University

Supports the integrity and efficiency of key business processes related to student housing, dining, financial transactions, and departmental operations. Enhances collaboration between HFS and University partners through improved business practices and systems alignment.

Working Conditions

Regular Monday through Friday office hours with occasional hours required for special projects and emergencies.

Qualifications

Bachelor's degree in Business, Finance, Public Administration, or related field, and four years of professional experience in business analysis, process improvement, or systems implementation. References that validate:

• Excellent administrative, organizational, and problem-solving skills
• Successful implementation of systems using user-centered design
• Leadership experience reflecting a high level of integrity and trust
• Effective teamwork both as a leader and member
• Ability to work effectively in a fast-paced, development-oriented environment
• Commitment to continuous improvement of business operations
• Strong presentation skills for small groups, as well as large, open, public meetings
• Clear and concise written communication
• Combination of forward-thinking approach to develop innovative business solutions while ensuring the integrity of the day-to-day operations
• Successful collaboration among diverse stakeholders

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired Qualifications

Experience in housing, dining, or financial operations within higher education. Familiarity with enterprise systems such as Workday. Strong analytical, communication, and facilitation skills. Demonstrated success in leading cross-functional initiatives and driving process improvements.

Condition of Employment

A satisfactory outcome from the reference check process is required prior to hire.

Compensation, Benefits and Position Details

Pay Range Minimum: $87,984.00 annual Pay Range Maximum: $128,544.00 annual Other Compensation:

• Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills, and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth, and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits, and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.