Application Platform Engineer

Application Platform Engineer

Location: Seattle, WA

Position Type: Full Time

Salary Range: $100,000.00 - $140,000.00/Yr.

Job Summary: We are seeking a highly skilled and detail-oriented Application Platform Engineer to join our WaFd Bank Technology team. This role is crucial in owning, designing, implementing, and maintaining applications that support our banking operations and ensure efficiency, security, and compliance. The Application Platform Engineer will be responsible for understanding customer needs, configuring and optimizing our banking products, providing technical support, and ensuring the successful deployment of our applications. The Application Platform Engineer will collaborate with cross-functional teams to deliver reliable and scalable solutions tailored to the financial industry.

Key Functions:

• Application Design, Development & Support: Owner and strategic leader for multiple enterprise applications (i.e. JSM, Jira, Atlassian Cloud, TalkDesk, Azure DevOps, etc.). Lead administrator of the CCaas and SaaS applications. Design, configure, customize, and optimize banking applications to meet client specifications. Coordinate and execute application installations, upgrades, and integrations. Troubleshoot technical issues, perform root-cause analysis, and provide timely resolutions. Provide post-deployment support to ensure seamless operations. Identify and resolve technical issues to minimize downtime and enhance system reliability. Analyze customer feedback and transaction data to identify opportunities for improved functionality. Monitor application usage, performance, licensing, and contract renewals. Stay current on industry trends and partner with vendors for updates and enhancements for continuous improvement and innovation.
• Technical Consultation: Collaborate with business units to understand their requirements and technical challenges. Provide expert guidance on product capabilities and recommend solutions that align with business unit needs.
• System Integration: Collaborate with internal teams and third-party vendors to integrate new banking technologies with existing infrastructure. Ensure seamless data exchange between core systems, customer-facing platforms, and back-office applications.
• Collaboration & Communication: Act as a technical liaison between IT, business units, and external partners to ensure alignment, define roadmaps, and strategic efforts that meet organizational goals. Provide regular updates on application performance and project milestones to stakeholders.
• Training & Documentation: Create and maintain comprehensive technical documentation, user guides, and support materials. Train end-users and internal teams on new applications and systems upgrades. Drive end-user adoption, standardization, and best practices.