1007 Senior Member Services Director

Senior Member Services Director

The YMCA of Pierce and Kitsap Counties is seeking a Senior Member Services Director to join our team. The YMCA focuses on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods. This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility.

The Senior Membership Director oversees the development and operations of enhancing a member-first culture that meets the community's needs through relationship-building with members, staff, volunteers, and participants at our facility branches. This role directs all membership activities for all facility branches including recruitment of new members, retention of existing members, and supervision of assigned staff. Member engagement and staff development are key areas of focus for the position with an emphasis on facility safety, staff management, and member-service standards. To meet strategic goals, the Senior Director of Membership is also responsible for the oversight of branch events, community outreach and awareness, and promotion of the value of YMCA membership and programs.

Key Responsibilities:

• Plan, develop, and evaluate membership operations, acquisition and retention strategies through collaborative operations.
• Track, analyze and provide useful information and action plans from membership statistics and oversee all functions of the membership database.
• Keep all staff up-to-date in pertinent information, YMCA policies and procedures.
• Identify and develop small groups and activities that facilitate member relationships.
• Develop, implement, and manage operating plans to promote program and/or membership growth for the YMCA.
• Execute strategies to ensure that members and/or program participants connect with one another and connect with the YMCA.
• Ensure that program standards are met and safety procedures are followed.
• Ensure high quality member-focused programs through innovative program development, evaluations and ongoing training of staff.
• Coordinate special events and activities.