Show Technician, Technical Services - WB Studio Tour, The Making Of Harry Potter

Your New Role...

We have an exciting new position open up, working within our dynamic Technical Services team, responsible for show systems, lighting & sound at the Warner Bros. Studio Tour - The Making Of Harry Potter.

The has frontline Duty Technician responsibilities as and when required in response to the day-to-day technical needs of the attraction. You will also be required to provide the highest levels of customer service to visitors to the attraction and internal customers.

Your Role Accountabilities...

• Setup, operate, maintain, troubleshoot and control all aspects of industry leading show technology including lighting, sound, video, show control and integrated systems to ensure consistent visitor experience
• Ensure all WBSTL technical and exhibition related maintenance requirements are delivered within agreed schedules and standards.
• Assist with the delivery of live events as and when required.
• Ensure public and staff safety at all times.
• Monitor protection of assets and equipment within the tour areas in order to maintain the level of quality, reliability and maximise life span.
• Comply with internal health and safety regulations and working practices at all times.
• Maintain good communication channels across all departments including Visitor Experience, Studio Facilities and Corporate Archive.
• Work as part of a technical project team for themed feature development, installation and maintenance projects as directed by the Technical Services Management team.
• Contribute to the day-to-day running of the WBSTL and form part of the Visitor Services team covering weekends, evenings and school holidays 363 days a year on a shift pattern involving AM and PM shifts.

Qualifications & Experiences...

• Proven track record in a similar maintenance position, preferably in the entertainment, visitor attraction or service industry.
• Knowledge of live event production and the relevant audio-visual skills involved in the delivery of such events.
• Experience of working with installed audio-visual show systems and fault finding and trouble shooting on these as required.
• Basic carpentry and maintenance skills and a good working knowledge of workshop environments.
• Previous experience of working in an operational and customer facing environment where there are significant numbers of the general public on site.
• Proven IT skills with a sound knowledge of Microsoft Office and associated packages.
• Basic knowledge of I.T switch networks and I.P based control systems.

Working Pattern

This is a full-time position, averaging 40 hours per week. The role operates on a flexible rota, including a mix of early, mid, and late shifts. Shift times range from 6:30 AM (earliest start) to 10:45 PM (latest finish).

The successful candidate will be required to work every other weekend as part of the regular schedule.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.