Operations Change Manager, Strategy & Business Development

Operations Change Manager

The WBD Global Content Operations (GCO) runs worldwide post-production services and sources, creates, customizes and localizes all content from our studios, producers, marketers and 3rd party distributors to deliver for all our content outlets globally across Streaming, TV Networks, Theatrical exhibitors, Home Entertainment Licensing Clients, Marketing, Advertising and Publicity. GCO manages post-production and content delivery to more than 3,000 platforms, 600 channels, and 18 streaming services across 200+ territories. We localize content in over 68 languages—and we're transforming how we work to serve that scale with greater speed, consistency, and innovation.

As the Operations Change Manager within the Strategy & Business Development team at Warner Bros. Discovery's Global Content Operations (GCO), you'll help deliver complex, global change initiatives that reshape how our content is produced, localized, and delivered to the world. In this role, you'll be a key player in the change management team—helping define and execute strategies that enable the adoption of new workflows, systems, and ways of working. Reporting to the Director of Strategy & Change and working closely with the Change Management Lead, you'll partner across teams including operations, technology, and analytics to ensure transformation efforts land smoothly and deliver measurable results.

We're looking for someone who is organized, people-focused, and energized by complexity. You're comfortable diving into the details, facilitating collaboration, and building trust with cross-functional partners. You care about people, processes, and impact—and you're ready to help us build a best-in-class change function.

Your Role Accountabilities...

• Lead Change Delivery on Key Initiatives
• Measure, Communicate & Improve
• Cross-Functional Partnerships:
• Contribute to the Evolution of the Change Function

Qualifications & Experiences...

• 5+ years of experience in Change Management, Continuous Improvement or related roles.
• 5+ years of experience in Production, Post-Production, Operations, Media, Broadcast and/or Streaming Distribution, strongly preferred.
• Methodologies and Frameworks: Strong knowledge of change management principles, methodologies, and tools
• Critical Thinking: Proven ability to think strategically, question assumptions, and approach problems from multiple angles to develop solutions
• Analytical Thinking: Strong experience in analyzing complex processes and data sets, with a track record of using data to drive process improvement decisions
• Communication Skills: Demonstrated expertise in preparing and delivering presentations to leadership, and in clear, concise documentation that effectively communicates complex information
• Time Management Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects and deliverables in a fast-paced environment
• Documentation: Demonstrated ability in producing and managing comprehensive documentation, including Change Management Plans, analysis, assessments, training, implementation and Communication Plans.
• Performance Indicators: Experience in using data to develop and monitor KPIs and OKRs to align change management efforts with strategic business objectives
• Global Team Collaboration: Experience working with global teams across multiple time zones, demonstrating the ability to manage diverse perspectives and drive consistent process improvement initiatives.
• Agility and Adaptability: Demonstrated ability to thrive in an environment of continual change, with comfort in navigating ambiguity, adapting to shifting priorities, and leading process improvements in a dynamic setting.