Infrastructure Operations Engineer

Infrastructure Operations Engineer

The Infrastructure Operations Engineer plays a key role in delivering Voice, Data, and end user support services across Warner Bros Discovery's diverse production environments—including core campuses, international offices, and temporary remote sites. This position involves close collaboration with the Senior Infrastructure Operations Engineer and cross-functional engagement with Technology and Operations teams to ensure smooth, end-to-end service support—from initial requirements gathering through to implementation and sustained operational delivery.

Your Role Accountabilities...

• Service Delivery - Lead the coordination and fulfilment of network, voice, and audio-visual service requests for productions, tenants, and staff, ensuring timely and efficient delivery.
• Infrastructure Management - Oversee the maintenance and organisation of on-premise communications infrastructure, including comms closets, structured cabling, and data centre environments.
• Third-Party Coordination - Manage external vendors and service providers during project execution and service outages, including facilitating root cause analysis and resolution.
• Documentation Support - Contribute to the accurate collation and maintenance of asset inventories, billing records, and service documentation.
• Operational Flexibility - Undertake additional duties as required to support infrastructure and operations continuity.

Qualifications & Experiences...

Essential

• Competence in network connectivity and support (LAN/WAN/WLAN), including troubleshooting and diagnostic testing.
• Supporting DNS, DHCP, IPAM, and remote access platforms.
• Working knowledge of end-user computing support and related services.

Desired

• Supporting firewall infrastructure (e.g., Palo Alto, Cisco ASA, Fortinet).
• Managing firewall rule sets, including source/destination IPs, ports, and protocols.
• Solid background in a managed service environment, with a focus on operational reliability.
• Proven experience in technical infrastructure support, including hardware and software.
• Strong foundation in customer service, with a commitment to responsive and effective support.
• Excellent written and verbal communication skills, suitable for both technical and non-technical audiences.
• Experience in the media sector, ideally within film or television production.
• Working knowledge of storage and compute technologies, across both hardware and software platforms.
• Exposure to project management practices is beneficial.
• Network automation and scripting for operational efficiency.
• Travel required.