(USA) Technology Support II

Technology Support Ii

Join Walmart/VIZIO and take your career to the next level! The Computer Systems Engineering/Technical Support team is responsible for managing the Windows and macOS Operating Systems, Hardware standards and policies for the enterprise user community. This will involve escalations from support, automation of workflows, scripting, Intune administration, Jamf administration, 3rd party software configuration and working side by side with the security and network teams to bring the best user experience to the user community.

Assist IT team members and staff across all offices with basic technology setup, troubleshooting, and support. Help manage and monitor Intune and Jamf environments under supervision, including basic troubleshooting and escalating complex issues. Support the deployment of workstation standards and application packages as directed by senior staff. Participate in routine tasks such as device enrollment, patching, and software updates for Windows and macOS devices. Learn to script and automate simple tasks for platform applications and policies. Document processes and contribute to IT knowledge base articles. Respond to basic system alerts, outages, and service requests, escalating as needed. Other duties as assigned to support the IT team.

Minimum High School diploma. 1+ years of Windows 10 and 11 experience in a support role. 1+ year of Intune experience (software packaging, profile deployment, imaging). 1+ years' experience with supporting and administrating macOS devices via Jamf. 1+ year of working with Microsoft 365 Admin Center. Knowledge of and the ability to diagnose issues with M365 apps for macOS and Windows. Understanding of Network Protocols (TCP/IP, DNS, DHCP, NETBIOS, 802.1x, etc). Able to work with software developers when they need assistance and provide them with correct solutions and root cause analysis. Excellent communication and troubleshooting skills. Ability to explain technical issues to non-technical users. A self-starter that thrives in a fast-paced, yet at times, ambiguous environment. A hard-working team player, with a "no task, is too small" attitude Strong Customer Service mentality and multitasking ability. Proven ability to document issue resolution for IT knowledge base.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock

Minimum Qualifications

Bachelor's degree in Engineering, Information Technology, Computer Science, or related field OR 2 years' experience in technology, system management and integration, process design, or related area.

Preferred Qualifications

Microsoft Office, Operations, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location

14901 Quorum Dr, Dallas, TX 75254-7521, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.