(USA) Staff, Software Engineer

Staff Software Engineer

Are you passionate about applying cutting-edge GenAI technology to revolutionize customer service? Do you dream of playing a key technical role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a desire to build scalable products with GenAI, this opportunity may be for you.

As a Staff Software Engineer with the Customer Care Technology team, you will own the technical design and implementation of key customer facing features as well as engineering excellence and operational excellence solutions. You will exemplify best engineering practices, providing hands-on leadership to the organization. Your technical leadership will shape our architecture and engineering excellence practices. You will enhance the team's effectiveness through mentorship, collaboration, and thought leadership, advocating for ideas that optimize for long-term success while maintaining business momentum. Your role will have a significant impact on the organization and the business of customer service at Walmart. If you thrive in a dynamic environment and are eager to lead and innovate, we invite you to apply.

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

In this role, you'll collaborate with business teams and product managers to understand project requirements. You'll lead a team of Senior Engineers and junior Engineers to plan and execute projects for the team. You'll collaborate with teams globally to arrive at optimal solutions involving key stakeholders. You will also closely work with the architects to come up with high level and low-level designs. You'll develop, unit test, and deliver software components accordingly. You'll also contribute to Operational Excellence and Engineering Excellence initiatives. You'll provide deep technical expertise and thought leadership that helps accelerate adoption of the absolute best engineering practices, while maintaining knowledge on industry innovations, trends, and practices. You'll play a pivotal role in shaping architectural decisions, championing scalable and efficient solutions to meet present and future needs. You'll provide support to the business, facilitate resolutions and lead cross-functional partnerships.

8 + years of development experience in Java. Experience with public cloud technologies such as Azure OR Google Cloud Platform. Experience working with React. Experience designing and implementing distributed and scalable microservices. Experience with asynchronous messaging using Kafka and NoSQL technologies. Experience with RDBMS and NoSQL databases. Advanced knowledge of complex software design, distributed system design, design patterns, data structures, and algorithms. Recognized for strong problem-solving, decision-making, and debugging skills, especially in high-impact production environments. Passionate about technology, with a demonstrated ability to quickly learn new domains, and stay current with evolving tools and practices. Committed to knowledge sharing, team collaboration, and implementing best practices in agile, fast-paced environments. Strong interpersonal and communication skills, with a proactive, ownership-driven mindset and a consistent track record of delivering results.