(USA) Senior Quality Assurance Specialist - Health And Wellness Non - store Operations - 1

Senior Quality Assurance Specialist

Join Walmart's Litchfield Park, AZ Central Fill team as a Senior Quality Assurance Specialist and play a pivotal role in ensuring the highest standards of medication safety and customer satisfaction. This is a unique opportunity to leverage your pharmacy expertise and analytical skills to drive quality improvements that directly impact patient care and operational excellence.

About Central Fill

Our Central Fill team operates at the heart of Walmart's pharmacy operations, supporting stores and customers by ensuring accuracy, safety, and efficiency in medication fulfillment. As a Senior Quality Assurance Specialist, you'll collaborate with pharmacy professionals and cross-functional partners to identify, investigate, and resolve quality issues—helping us deliver on our promise of trusted care and innovation.

What You'll Do

• Analyze data to investigate medication errors and identify root causes
• Conduct quality audits and deliver actionable feedback to agents and managers
• Recommend and implement process improvements to enhance quality and customer satisfaction
• Collaborate with stakeholders to develop and update training documentation
• Report findings and drive action plans to improve service levels

What You'll Bring

• Active Pharmacy Technician certification (PTCB or ASHP) and state registration
• Strong analytical and critical thinking skills, with experience investigating medication errors
• Proficiency in interpreting quality data and generating reports
• Experience recommending and implementing process improvements in a pharmacy or healthcare setting
• Excellent communication skills for delivering feedback and collaborating with diverse teams

Minimum Qualifications

Pharmacy Technician certification (PTCB or ASHP). Pharmacy Technician registration (from board of pharmacy in applicable state).

Preferred Qualifications

Assessing training programs and customer service levels in a production, sales, or customer service environment. Lead pharmacy technician. Providing performance feedback or on-the-job training. Walmart Retail Pharmacy (Pharmacy Only).

Primary Location

6600 N SARIVAL AVE STE 130, LITCHFIELD PARK, AZ 85340-9703, United States of America