(USA) Principal, Software Engineer

Principal Software Engineer

Are you passionate about applying cutting-edge GenAI technology to revolutionize customer service? Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a desire to build scalable products with GenAI, this opportunity may be for you. As a Principal Software Engineer with the Customer Care Technology team, you will play a pivotal role in driving the architecture, design and development of Walmart scale solutions for providing unparalleled Care Experiences for Walmart Customers. You will exemplify best engineering practices, providing hands-on technical leadership to your teams. You will collaborate with partner teams and various stakeholders to make Customer Care friction free, fast and delightful. You will enhance the team's effectiveness through mentorship, collaboration, and thought leadership, advocating for ideas that optimize for long-term success while maintaining business momentum. If you thrive in a dynamic environment and are eager to lead and innovate, we invite you to apply.

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

Stay abreast with technical advancements and drive system architecture and software development processes.

Lead and mentor teams in the implementation of complex systems, fostering a culture of technical excellence and innovation.

Be hands-on in prototyping, researching, and coding scalable, consumer-facing systems.

Collaborate with business and product teams to achieve our long-term business goals.

Champion operational and engineering excellence.

Participate in code reviews, operational reviews, architectural discussions, and troubleshooting sessions to ensure the highest standards of development.

Provide mentorship to engineers, managers, and others to help develop great talent.

At least 12+ years of software engineering experience in building highly available systems.

Proven track record of building successful software systems from inception to deployment.

Proven track record of building solutions that solve highly complex business problems.

Outstanding problem-solving skills, with the ability to make design trade-offs, balancing long-term "big picture" considerations with short-term implications of design decisions.

Expertise in distributed systems, service-oriented architecture, CI/CD, and operational excellence best practices.

Experience working with Java and React

Effective communication and collaboration skills, including consensus building, conflict resolution, influence, and persuasion skills.

Proven track record of mentoring and coaching engineers in technical problem-solving and career development.

Curiosity and strong ability to learn new domains and technologies.

Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.

We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location: 805 Se Moberly Ln, Bentonville, AR 72712, United States of America