(USA) Coach/ops Mgr Trainee

XMLNAME--USA--Coach Ops Mgr Trainee

Leads and develops teams effectively by teaching, training, and actively listening to associates. TourtoTeach, communicate, and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions. Communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way service model. Manage and support customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved. Develop and implement action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring. Assign duties, set clear expectations, provide associate recognition, communicate expectations consistently and effectively, promote a belonging mindset in the workplace, and recruit and develop qualified associates to meet staffing needs and achieve company growth potential. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs. Identifies and communicates goals and objectives. Builds accountability for and measures progress in achieving results. Identifies and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies and procedures. Supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.