(USA) Coach/ops Mgr Trainee

XMLNAME--USA--Coach Ops Mgr Trainee

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way service model. Manages and supports customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements. Manages and assists in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates. Assigns duties, sets clear expectations, provides associate recognition, and communicates expectations consistently and effectively. Promotes a belonging mindset in the workplace. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs. Identifies and communicates goals and objectives. Builds accountability for and measures progress in achieving results. Identifies and addresses improvement opportunities. Demonstrates adaptability and promotes continuous learning. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans. Utilizes and supports the Open Door Policy and provides direction and guidance on applying these in executing business processes and practices.