(USA) Asset Protection Operations Coach Trainee

Asset Protection Operations Coach

Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities conducting investigations relating to the operations and policies of the company. Obtains evidence, takes statements, writes case reports, and provides courtroom testimony as needed and participates in collaborative efforts with other investigative entities. Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising the safety team, identifying accident trends to develop and implement solutions to prevent accidents, observing work practices, and providing training to associates on accident prevention techniques. Communicates plans to minimize accidents and oversees safety reviews and implementing plans to improve safety. Manages facility level training and execution of asset protection, safety functions, and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines, for example, cold chain, hazardous materials, and operational controls, identifying gaps in expectations versus training levels, determining training needs, and developing and delivering the training where needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims for example damaged, defective, returned, liquidated items, and merchandise deliveries for example suppliers, third party deliveries, providing direction for claims or receiving issues, and maintaining necessary documentation and reporting. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model. Manages and supports customer service initiatives for example store of the community and community outreach programs. Ensures customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements. Manages and assists in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area. Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring awareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. TourtoTeach, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and preinventory reviews, gathering data, auditing results, and monitoring deficiency trends. Identifies improvement opportunities, communicates and works with managers and associates to determine corrections needed to inventory controls, and influences the implementation and execution of control corrections. Teaches managers and associates operational controls and processes in multiple stores. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices. Supports the implementation of business solutions by building relationships and partnerships with key stakeholders, identifying business needs, determining and carrying out necessary processes and practices, monitoring progress and results, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans. Uses the Open Door Policy and demonstrates and assists others with how to apply these in executing business processes and practices. Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Respect the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creating a sense of belonging, eliminating waste, participating in local giving. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans. Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.