Senior Director, Business Unit Operations Support ...

Senior Director - Business Unit Operations Support - Big & Bulky

The Sr. Director will lead strategy and execution for Sam's Club's big & bulky post-transaction experience, focusing on delivering perfect orders and scaling 1P shipping. This leader will drive cost efficiency, speed, and member satisfaction, ensuring seamless fulfillment for large-format items while positioning Sam's Club as the most trusted destination for both everyday and big-ticket online purchases.

What You'll Do

Big & Bulky Growth & Experience

• Develop and scale the big & bulky eCommerce strategy, enabling growth from hundreds of millions toward multi-billion targets.
• Build an end-to-end delivery experience for large items (e.g., furniture, appliances, outdoor) that balances member convenience with operational feasibility.
• Partner with Merchandising and Supply Chain to expand assortment and enable delivery models that meet member expectations.

Perfect Order Delivery

• Own and improve the "perfect order" rate across sourcing, fulfillment, and last mile, driving accuracy, speed, and reliability.
• Reduce defects in order lifecycle execution through systemic fixes in process, technology, and accountability.
• Monitor and improve KPIs: on-time performance, damage/returns %, fulfillment cost, and NPS.

1P Shipping Strategy & Optimization

• Lead the strategy and scaling of 1P shipping for big & bulky, balancing cost-to-serve with speed and reliability.
• Optimize inventory placement, packaging solutions, and routing to ensure efficient delivery at scale.
• Strengthen carrier/3PL partnerships and delivery models (direct-to-home, scheduled, express).

Operational Efficiency & Cost to Serve

• Drive cost-to-serve improvements while delivering against member promise.
• Optimize delivery mode mix (delivery, curbside, shipping) and improve labor and process efficiency.
• Deploy advanced technology, including AI-enabled tools, to improve visibility, transparency, and proactive issue resolution.

Enterprise Integration & Leadership

• Partner with Product, Technology, Merchandising, and Enterprise Supply Chain to align roadmaps and accelerate capabilities.
• Leverage Walmart enterprise assets in logistics, fulfillment, and technology to unlock scale advantages.
• Serve as a connector across the organization to ensure big & bulky and post-transaction strategies are fully integrated into the broader Sam's Club and Walmart ecosystem.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

Health benefits include medical, vision and dental coverage

Financial benefits include 401(k), stock purchase and company-paid life insurance

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Minimum Qualifications

Bachelor's degree in Business, Technology, Supply Chain, Communications, or related field and 6 years' experience in retail, production, operations management, or related area OR 8 years' experience in retail, production, operations management, or related area. 3 years' supervisory experience.

Preferred Qualifications

Intermediate functionality of Microsoft Office (for example, Word, Excel, Outlook), Leading a cross-functional team, Managing Projects or Client Relationships in Retail, Contact Centers, or Related Industry, Walmart systems Masters: Business Administration.

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas, and opinions- while being welcoming of all people.