Manager, Business Support Sam's Club People

Manager, Business Support

The Manager, Business Support at Sam's Club plays a pivotal role in driving operational excellence, supporting field HR priorities, and leading strategic projects that enhance business performance. This role combines data-driven decision-making, quality improvement, and cross-functional leadership to deliver impactful results across the organization. By minimizing operational variances and resolving workflow challenges, you'll help improve performance and member satisfaction. Your ability to communicate best practices, identify improvement opportunities, and drive accountability will be essential to your success.

Strategic Thinking & Problem Solving: A proactive mindset with the ability to identify operational challenges and implement effective, data-driven solutions.

Collaboration & Influence: Ability to build strong relationships and work effectively across teams, fostering trust and shared ownership.

Project & Process Management: Strong skills in managing complex projects, streamlining workflows, and executing strategies that drive business results.

Analytical & Reporting Expertise: Ability to analyze performance metrics, identify trends, and deliver actionable insights that support decision-making and operational excellence.

Communication & Engagement: Excellent communication skills with the ability to share best practices, engage stakeholders, and build consensus around business priorities.

Drive Operational Excellence: Lead the development and implementation of quality improvement programs, streamline workflows, and reduce inconsistencies to enhance performance and member satisfaction.

Support Business & HR Objectives: Partner with field HR and business leaders to align operational strategies with organizational goals.

Support Talent & Recruiting Efforts: Partner with stakeholders to support recruiting initiatives, national hiring campaigns, and workforce planning strategies.

Deliver Actionable Insights: Analyze business metrics, identify trends, and create reports that inform decision-making and support continuous improvement.

Foster Growth & Learning: Promote a culture of belonging and continuous development by mentoring peers, training others on new tools and processes, and encouraging adaptability and a growth mindset across teams.

Respect the Individual: Foster inclusion, open communication, and a culture where everyone feels valued and heard.

Act with Integrity: Uphold high personal standards, take accountability, and model ethical behavior aligned with company values.

Serve Our Customers and Members: Use insights and awareness to make thoughtful decisions that support both immediate needs and long-term goals.

Strive for Excellence: Embrace change, seek innovation, and collaborate to continuously improve outcomes and processes.

Ability to travel to and from multiple facilities or work-sites requiring extended overnight stays.

Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable strategies and reporting.

Familiarity with leveraging artificial intelligence or machine learning tools to enhance decision-making, automate processes, or improve business outcomes.

Proven ability to manage multiple projects simultaneously, ensuring timely and successful completion.

Strong PowerPoint and/or Excel skills.